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Terms of use

 

Welcome to our website. You behavior, which contains continually accessing, browsing and otherwise using this site, indicates you are agreeing to comply with and be bound by all the terms and conditions of use below, which together with our privacy policy govern dc-vs-marvel.com's relationship with you in relation to this website. So please read this agreement carefully before proceeding.

 

(1) The content of the pages is for your general information and use only. It is prohibited to modify it without any notices. You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that:

 

* violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person;

 

* is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law;

 

* includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. dc-vs-marvel.com may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the website in a manner consistent with the terms and conditions of this Agreement, and dc-vs-marvel.com has no obligation to investigate the authorization or source of any such access or use of the website.

 

(2) Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. It is admitted that such information and materials may contain inaccuracies or errors and we clearly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

(3) Your use of any information or materials on dc-vs-marvel.com is totally at your own risk, for which we shall not be liable. Specifically, it shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

(4) This website contains material which is owned by or licensed to us. It includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 

(5) All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

 

(6) Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

 

(7) This site may contain links to other sites on the Internet that are owned and operated by third parties. These links are provided for your convenience to provide further information.

Privacy policy

 

Thank you for accessing the web site of dc-vs-marvel.com, Limited. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

 

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting our Site, you accept the practices described in this Policy.

 

This privacy policy applies only to this Site. This privacy policy does not necessarily apply to our offline collection of your personal information. Please see below for details. We are not responsible for the content or privacy practices on any non dc-vs-marvel.comweb site to which this Site links or that links to this Site.

 

INFORMATION COLLECTION AND USE

 

1. Information Collection. We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:

 

* help make this Site easier for you to use by not having to enter information more than once.

 

* help you quickly find information, products, and services.

 

* help us create content on this Site that is most relevant to you.

 

* let you to know new information, products, and services that we offer.

 

(a) Registration and Ordering. Before using certain parts of this Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address (es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization's country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we use the personal information to contact you.

 

(b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for a free promotion letter; to request us to notify you when we receive a new brand, new product style; to sign up for our email. Your participation in a contest is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post on our Site the names and cities of contest winners.

 

(c) Cookies and Other Technology. Like many sites, this Site employs cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.

 

(i) Cookies are small pieces of information that are stored as text files by your Internet browser on your computer's hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of this Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THIS SITE'S COOKIES DO NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S CONFIDENTIAL INFORMATION. Our cookies are not "spyware."

 

(ii) Web beacons assist in delivering cookies and help us determine whether a web page on this Site has been viewed and, if so, how many times. For example, any electronic image on this Site, such as an ad banner, can function as a web beacon.

 

(iii) We may use third-party advertising companies to help us tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.

 

(d) Log Files. As is true of most web sites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)

 

(e) Age. We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

 

(f) Product Reviews. You may choose to submit a product review. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.

 

2. Information Use and Disclosure.

 

(a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site's content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.

 

(b) Communications with You: We will use your personal information to communicate with you about our site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to request us to notify you when we receive a new brand, new product style, or product; to sign up for our email newsletter and special offers; If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see opt out section, below, for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.

 

(c) External Use. We want to provide you with excellent service and to offer you a great selection - we primarily sell merchandise, not information. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that:

 

(i) As do most catalog and Internet wholesalers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as DHL, and UPS) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.

 

(ii) Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in the Data Security section.)

 

(iii) We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Site for illegal reasons or to commit fraud.

 

(iv) We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it's possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.

 

(v) We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

 

UPDATES TO THIS POLICY

 

If we change or update this Privacy Policy, we will post changes and updates on this Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated.

 

Style Problem

If the style of the costume you received is not the same as the style that you chose, when we confirm the problem, we will accept the return. But, color aberration due to the color effect by the PC monitor and weather condition is not included.

 

Chromatic Aberration Problems

If the color of the costume you received is absolutely different from the picture color on our website, for example (you place the red costume order, however, we deliver it to you with black costume), we can accept the return. There are almost chromatic aberrations for online retailers, because the color effect is different with different PC monitors, weather conditions and shoot levels.

The pictures of our costumes all under the natural light the real object take, so the chromatic aberration is small, but we can’t ensure there is not chromatic aberration 100 percent.

If you still worry about the chromatic aberrations, you can contact us via e-mail to get the picture of the material, before you place the order on our website!

 

Size Problems

If we made your costumes in wrong measurements, please feel free to contact us via cqxinmeihe@outlook.com and we will arrange the return for you as soon as possible. Please note: If we make your suit according to the measurements you provide and the suit/costume you received matches the measurements, whatever it fits or not, we will not accept return request.

 

Refund Policy

If there are quality problems on your suits/costumes, such as slit(s), hole(s), color fading and other quality problems, please feel free to contact our customer service department via cqxinmeihe@outlook.com, and you need to take the picture for the costume to send us, when we confirm the problems, we will arrange the full refund for you as soon as possible.

Please notice that color aberration due to the color effect by the PC monitor and weather condition is not included.

 

Special Note:

We need to contract and expand your size according to different material, because the elasticity is different with different materials. What is more, if we make the costume according to the tailoring of the fashion clothing, the costume will not be fitted. Detailed explanation of the costume tailoring follows below.

Lycra material: Height contraction: 10cm, Bust Contraction: 5cm, Waist Contraction: 5cm. Hip Contraction: 5cm

Shiny metallic material: Height contraction: 3cm, Bust Contraction: 3cm, Hip Contraction: 3cm

If the customers want to make the costume tightly, please leave a note with your specific measurements.

 

Exchange Policy

If the costumes you received have quality, size and other problems, we can accept the exchange. But, we can exchange the same style costume.

If you don’t like the costumes you received, we can also accept the exchange, but the customer is responsible for all shipping charge and $10 for service charge.

 

Return & Exchange Restrictions and Information

 

1)The items being returned for a exchange or a refund must contact us within 3 days after receiving the original product.

2)Any item that shows any sign of use including dirt or stains of any type, evidence of being washed are not eligible for a exchange or refund. What is more, the costumes never be altered in any way or worn except to verify that the size is correct.

3)The items being returned must include all of the original packaging and accessories, whatever you apply for exchange or refund.

4)We recommend sending the items back to us via local post office.

5)After we receive the original costume back, we will arrange exchange or refund, and we will refund your payment within 7-10 business days.

6) If you need the costumes urgently and can't wait that long, please feel free to advise your deadline. If the customers don’t contact us timely, the order is not eligible for a refund if the item is not received on time.

 

Due to a customer error or shipments that are delayed due to causes/weather beyond our control, you can’t receive your order on time, the order is also not eligible for a refund.

 

FAQ

 

For Return

 

We've taken good care in selecting magical products that we hope will delight you. If you aren't 100% pleased with a product you receive, return your items within 3 business day starting from the day you receive your order, and we'll replace it or refund the full cost of the item.

Returning an item is as easy as 1, 2, 3...

  1. Email us at cqxinmeihe@outlook.com with brief reason. And we will send you back a form in 48 hours.

  2. Fill out the return/exchange form and let us know what you'd like us to do regarding your return. Be sure to include your name, address, phone number and email address.

  3. You may also choose your own shipping method to send us your product returns. However, we strongly suggest that you choose a shipping method that includes the ability to track your order. We will not be held responsible for crediting your account if you cannot verify receipt of the Product Return.

 

Our Return Address:

Recipient: Jun Wu

Add: 5-6-3 Caixinyuzhongcheng, Yuzhong District, Chongqing, China

Zip code: 400000

Mobile: +86 13508350733

 

For Exchanges

 

Exchanging an item is as easy as 1, 2, 3,4...

1. Please contact us at cqxinmeihe@outlook.com with brief reason. And we will send you back an exchanges form in 48 hours. Then fill out the return form included on your invoice, and mail it back with your item(s) to

 

Our Exchange address:

Recipient: Jun Wu

Add: 5-6-3 Caixinyuzhongcheng, Yuzhong District, Chongqing, China

Zip code: 400010

Mobile: +86 13508350733

 

2. Fill out the exchange form and let us know what you'd like us to do regarding your return. Be sure to include your name, address, phone number and email address.

3. You may also choose your own shipping method to send us your product exchange. However, we strongly suggest that you choose a shipping method that includes the ability to track your order. We will not be held responsible for crediting your account if you cannot verify receipt of the Product Exchange.

4. After we receive, you will receive an email notice and 20 dollar charge for new Exchanges Shipment Fee. And we will send exchange to you in 5-7 days.

 

Note:

 

All costs associated with shipping Product Purchases and Returns are at the expense of the customer and are nonrefundable. Once your package has been received and inspected, Refund will be send back to your credit card (normally 5-7 business days).

All returns and exchange must be in the condition you received them and in the original box and/or packaging (including invoice) for full credit to be issued.